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THE INFORMATION SYSTEMS STRATEGY TRIANGLE
National linen serving, a supplier of linen for restaurants and hotels, found itself facing poor earnings overdue to increased competition and a weak economy. The company contumacious to create a strategic transcriptions department in an sweat to increase its competitiveness and lower costs. The new systems department installed a program called pommel. Unfortunately, rather than notifying the contract department when customer contracts expired, Boss was programmed to simply drop expired customers from the database. Needless to say, National Linens bottom line worsened. National Linen Service failed to take into account the unintended consequences of installing an knowledge system and the effects it would have on its business strategy and organizational design. This case emphasizes the point made in the Introduction: It is arbitrary that general managers take a role in decisions nearly information systems (IS). Even though it is not necessary for a general manager to understand all technologies, it is necessary to acutely seek to understand the consequences of using technologies relevant to the businesss environs. General managers who leave the IS decisions solely to their IS professionals often put themselves and their companies at a disadvantage.
Although IS can facilitate the movement and exchange of information, an information system that is inappropriate for a given operating environment can actually inhibit and confuse that same exchange. A management information system (MIS) is not an island within a firm. MIS manages an infrastructure that is essential to the firms functioning. This chapter introduces a guileless framework for understanding the impact of IS on organizations. This framework is called the tuition Systems Strategy Triangle because it relates business strategy with IS strategy and organizational strategy. This chapter also presents key frameworks from organization theory that describe the...If you command to get a full essay, order it on our website: Ordercustompaper.com
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